Software Solution, Healthcare, Bespoke Software Development

Syarikat Air Johor (SAJ) Holdings is an integrated water supply company, involved in the full cycle of a drinking water supply system from sourcing of raw water, treatment and distribution of treated water to consumers right up to billing and collection.

SAJ Services as below:

Application for Water Supply

Disconnection of Water Supply

Reconnection of Water Supply

Request For Water Meter Testing

Procedure in Handling Complaints e-Billing

SAJ is one of our customers , using Computer Telephone Integration (CTI) and Call Center System (CCS).

	•CTI integrate with any web based Customer Relationship Management Software. •Opens the customer record from CTI, with a single click of a button!. •Easily configures Database, Table, Query, Server and Agent settings using our CTI Wizard!. •CTI Screen Popup as the “population” of caller information on a call Agent’s computer screen during the processing of a phone call. •CTI Screen Popup can occur while answering an incoming call. •CTI Screen Popup describes the fact that caller information appears to “pop-up” on the Agents screen when a call is processed.

	•Routes incoming calls to free agents. •Place incoming callers into a queue. •Plays holding messages to encourage callers not to hang up. •Routes callers that are queuing to free agents. •Integration to a real-time call center management system. •Improves customer service. •Reduces Customer attrition. •Lowers the cost of sales. •Enhances competitiveness. •Central monitoring of your call center.

SAJ Holdings Sdn. Bhd. JALAN GARUDA P.O. BOX 262, LARKIN, JOHOR BAHRU TEL: 07-2244040 \| FAX: 07-2241990 GOOGLE MAP : SAJ