Software Solution, Healthcare, Bespoke Software Development

Rapp Malaysia (previously known as Rapp Collins Malaysia) is one of the world's leading direct marketing and CRM (customer relationship management) agencies, with about 50 offices in more than 40 countries. Rapp Specialties include health care marketing.

Rapp is a media neutral direct communications agency that is result-focused. Rapp help clients to acquire and build profitable,
Longer-term relationships with their customers.

RAPP is one of our customers , using Computer Call Center System (CCS).

•Routes incoming calls to free agents.

•Place incoming callers into a queue.

•Plays holding messages to encourage callers not to hang up.

•Routes callers that are queuing to free agents.

•Integration to a real-time call center management system.

•Improves customer service.

•Reduces Customer attrition.

•Lowers the cost of sales.

•Enhances competitiveness.

•Central monitoring of your call center.

Rapp Collins (M) Sdn Bhd

D601-D605, 6TH FLOOR D, KELANA SQAURE, 17, JALAN SS7/26, PETALING JAYA 47301 SELANGOR

TEL : 03-7806 5799 | FAX : 03-7806 3489

GOOGLE MAP : RAPP