Software Solution, Healthcare, Bespoke Software Development

GITN Sdn Bhd (GSB) is the official network provider for the e-Government. GSB core services are managed network services. Value added services are managed security services, hosting services, business recovery data centre, LAN services, resource management and public key infrastructure services . Cyberjaya is the actual contact center for GITN.

GITN is one of our customers , using Computer Telephone Integration (CTI) and Virtual Office Phone (VOP).

	•CTI integrate with any web based Customer Relationship Management Software. •Opens the customer record from CTI, with a single click of a button!. •Easily configures Database, Table, Query, Server and Agent settings using our CTI Wizard!. •CTI Screen Popup as the “population” of caller information on a call Agent’s computer screen during the processing of a phone call. •CTI Screen Popup can occur while answering an incoming call. •CTI Screen Popup describes the fact that caller information appears to “pop-up” on the Agents screen when a call is processed.

	•VOP received incoming call and transfer to Client Company. •Incoming calls are answered with a professional customized greeting. •Calls can be instantly routed to the extension and phone number of your choice. •Unanswered call will return to VOP agent. •Caller have option whether to disconnect the calls, or request to send text SMS, or transfer call to Client Mobile number.

GITN Sdn Bhd TINGKAT 31, MENARA REBUNG, JALAN PANTAI BHARU, 50672, KUALA LUMPUR . TEL: 603-22450000 \| FAX: 603-22400709 GOOGLE MAP: Management Office TINGKAT 2, TM IT COMPLEX, 3300 LINGKARAN USAHAWAN 1 TIMUR CYBERJAYA, 63000 SELANGOR. TEL: 03-8314 3888 GOOGLE MAP: Site Office